How to Register a New CAC

AKO Webmail Account Registration
Are you new to AKO and wish to register for a full access AKO account? To learn more about who qualifies for a full AKO account, go to the AKO Account Registration page.

AKO Webmail Sponsored (Guest) Account Registration
For AKO Sponsored (Guest) Account Registration please visit the AKO Sponsored (Guest) Account Registration page.

AKO Webmail Help Desk
If you are having issues and need to contact someone please visit the AKO Help Desk page for more information.

AKO Webmail FAQ’s
If you have issues with setting up your AKO, registering, or working with a W-2 form, please visit the AKO FAQ’s page.

AKO Webmail Login
For information regarding how to log into your AKO Webmail account, please visit the AKO Webmail Login page.

To Register a new CAC to your AKO Webmail account, you must be at a computer and have access to a CAC reader. The CAC software must also be properly installed on this computer. You must also know you CAC PIN and be able to log into an already activated AKO account.

Registering a new CAC for your AKO/DKO Webmail account
To Register a new CAC follow these steps:

  1. Log into AKO/DKO with your username and password. If you are having issues with your password, visit our AKO Webmail Password Reset Page for more information on how to create a AKO Webmail account visit our AKO Webmail Account Registration page.
  2. After you have logged in, put your CAC into the CAC reader
  3. The two main types of CAC software are as follows:

ActivClient Software

  1. Click on your Windows Start menu.
  2. Next, click on “Programs”.
  3. Locate the “ActivIdentity” Folder.
  4. Highlight “Active Client”, and then select “User Console”. A window will pop up. Go to the ‘Tools’ pull down menu, to ‘Advanced’, and select ‘Make Certificates Available to Windows’.
  5. A screen should appear, informing you your certificates have been made available to Windows. Click on the ‘OK’ button, and close out of the ActivClient window.
  6. Move to Step 4 and continue with CAC registration.

Active Gold Software

  1. Go to the Windows Start menu.
  2. Click on ‘Programs’.
  3. Locate the ‘Active Card Gold Folder’.
  4. Select ‘Active Card Gold Utilities’.
  5. Select ‘Tools’, and highlight ‘Register Certificates’.
  6. You will receive a prompt asking if you want to do the task – click on the ‘YES’ button.
  7. You should receive a message that says your certificate has been successfully installed. Click on the ‘OK’ button.
  8. Close out of the ActivCard Utilities window.
  9. Move to Step 4 and continue with CAC registration.
  10. Now you are ready to continue with registering your CAC. Go to the ‘My Account’ drop down menu in your AKO account. Click on ‘Login Options’, then click on ‘CAC-Cert Registration’.
  11. If you see a screen which says: “Current Registered Information”, click on the ‘Clear Registered Information’ button.
    If the screen says you’re not currently registered, click the “Register” button.
  12. At this point, it may ask you to do any or all of the following tasks:
  13. If it asks you to choose a digital certificate, choose the certificate with your name.
  14. If it asks for your Active Client Pin, enter your pin associated with your CAC – this is the number issued to you at the CAC issuing office when you received your CAC.
  15. If it asks for your AKO password, enter your most recent password you were issued.
  16. You should at this point see a screen which indicates you’ve registered your CAC.

View our CAC Product page for the top CAC card readers.