AKO Webmail Freezing at 88%

Additional information at http://akoarmymil.com/error-webmails-progress-bar-stops-loading/

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If you are having issues and need to contact someone please visit the AKO Webmail Help Desk.

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There are several reasons why your email may not be loading completely.

Webmail Freezing at 88%

If webmail is freezing at 88%, S/MIME is most likely enabled.

  • Turn off S/MIME [My Account > Mail Preferences > Mail Options. Remove the check mark next to “Enable S/MIME”]
  • Close Internet Explorer
  • Log back into AKO/DKO
  • Attempt to connect to webmail
  • If successful, try clearing your Java Cache ( Click Here). If you are using your personal computer and this does not work, you may be able to resolve the problem by upgrading to the latest version of Java by visiting http://www.java.com.

Webmail Freezing Above 70%

If you do not have a preferred web browser set in your Mail Options you may freeze during the loading process.

In order to resolve this issue you must first log into your AKO/DKO Account. Then click on My Account > Mail Preferences > Mail Options. Finally, choose a preferred webmail from the list of available options.

If you are using Webmail 2.0 and using the Internet Explorer 9 browser, the loading process will often lock up at 70%.

For more information on how to resolve this issue, Click Here.
Webmail Freezing Below 70%

If webmail locks below 70% and you are unable to start debugging mode, configuring Active X controls may resolve the failure.

While in Internet Explorer 9:

  1. Click Tools (gear icon in the upper right hand corner)
  2. Select Internet Options
  3. Click on the Security Tab
  4. Select Trusted Sites (green check mark)
  5. Click the Sites button
  6. Scroll through the list and remove anything that ends in ‘.us.army.mil’
  7. Uncheck the box ‘Require server verification (https:) for all sites in this zone’
  8. In the ‘Add this website to the zone’ box, type ‘*.army.mil’ and click Add
  9. Click Close
  10.  Click OK
  11. Close Internet Explorer

Close and re-launch Internet Explorer and attempt to login to AKO webmail.