AKO Webmail 403 Access Forbidden

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If you have issues with setting up your AKO Login account or registering.

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If you do not have an AKO webmail account yet.

For all general information on AKO visit the homepage.

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If you are having issues and need to contact someone please visit the AKO Webmail Help Desk.

Reset Your AKO Login Webmail Password
Are you having problems logging in and need to know how to reset your AKO password? If so, please visit the Reset Password page.AKO Webmail on the DROID Instructions

More Information at akoarmymil.com/how-to-register-your-cac-to-ako/


Why am I getting “403: Access Forbidden” and how do I correct it?

If you receive a 403 error, you may have a corrupt or invalid file within your temporary internet files.  You will need to clear your temporary cache (temporary internet cookies and files) within your internet browser.  Depending on the browser you are using, the method of clearing the internet cache can vary.  Search your browser’s help files on how to delete the temporary files and cookies from the browser.

Once you delete the cache, you will want to close down all of your browsers and restart AKO/DKO in a new browser window.

403 Error

The following instructions are written for the Internet Explorer Version 7.0 browser, and can vary if you are using another version of Internet Explorer.

Go to the ‘Tools’ drop down menu, which should be located under the web address or on an internet tool bar to the right of your browser screen.

Delete your temporary internet files (make sure AKO is NOT open when deleting the temporary internet files.

  1. Go to the General Tab
  2. Go to ‘Browsing History’.
  3. Click on ‘Delete’, and click on ‘Delete files…’
  4. Click on ‘Yes’ when it asks you “Are you sure you want to delete all temporary Internet Explorer files?”
  5. Click on ‘Close’.

Verify Trusted sites Settings (only recommended for personal computers)

  1. Go to the Security Tab
  2. Click on Trusted Sites
  3. Click on the ‘Sites’ button
  4. Under the ‘Websites’ window, highlight https://akocac.us.army.mil, and click on the ‘Remove’ button.
  5. In the ‘Add this website’ text box, add the *.army.mil and click Add
  6. Click on ‘Close’.

Make sure your Pop Up Blocker is turned off

  1. Go to the ‘Privacy’ tab.
  2. On the bottom of this page, look for the phrase “Turn on Pop-up Blocker”
  3. Make sure the box next to it is unchecked (turned off).

Clear all old CAC certificates

  1. Go to ‘Content’ tab.
  2. Locate the ‘Certificates’ subheading.
  3. Click on the ‘certificates’ button.
  4. Click on the old certificates (look for at least 3) and click on the ‘Remove’ button.
  5. Click on ‘Close’.

Install DoD root certificates

  1. Click Quick Links
  2. Click CAC
  3. Select CAC Resource Center
  4. Click Step 3 – ‘DoD Certificates’
  5. Click the hyperlink titled ‘InstallRoot 3.13a’
  6. Click Run
  7. After completion, close IE and attempt login/registration

Clear SSL State:

  1. Open Internet Explorer
  2. Click on ‘Tools’.
  3. Click on ‘Internet Options’.
  4. Click on the Content Tab.
  5. Click the CLEAR SSL state button, and click OK from the ‘The SSL cache was successfully cleared’ window.

Make sure “Enable third-party browser extensions” is turned off

  1. Go to the ‘Advanced Tab’
  2. Go to the ‘Browsing’ subheading
  3. Find the phrase “Enable third-party browser extensions*”, and make sure the box next to it is unchecked (turned off).
  4. Click on ‘Ok’.

Once you’ve followed the above steps, you will need to close all Internet browsers that are open on your computer. Open a new internet browser, and manually type in www.us.army.mil, to go to the AKO/DKO homepage. It is very important you manually type in the address, and do not select this site from one of your Favorites.