AKO Enterprise Email Migration 2011

Updated information about Enterprise Email can be found here http://akoarmymil.com/enterprise-email/ During 2011, Army email users will migrate to Enterprise Email service. Rather than accessing email through local email servers at each installation, users will reach through the network to access their email services from the Department of Defense “cloud”.

The Army is the 1st service to migrate to Enterprise Email as part of a larger DoD effort. The goal is to enhance capabilities and security, while simultaneously reducing costs. The HQDA employees will be among the first Army users to migrate to the new email service. Migration refers to the automated process of copying current email and calendar knowledge from every user’s native email account to their Enterprise Email account. the process normally occurs overnight at a time coordinated with customers to reduce operational impact.

What has the military done?

In September 2010, the army and Defense data Systems Agency (DISA) agreed to initiate the migration of Army users’ email address and calendars to the DISA-managed exchange service.

What will the military have planned for the future?

The objective of enterprise email is for all of DoD to use constant service, enabling collaboration across the whole department. The initial migration begins on Jan. 31, 2011, with concerning 2000, selected email users from the information Technology Agency (ITA), workplace of the Chief info Officer/G6, NETCOM/9th Signal Command (Army), and the U.S. Army research, Development and Engineering Command.

HQDA staff is scheduled to begin migration no later than March 1, 2011, immediately following successful migration of the first wave of users. the remainder of the military will migrate by Dec. 31, 2011. The ITA and 7th Signal Command (Theater) can manage the HQDA migration. https://web.mail.mil

Why is that this necessary to the army and to individual Soldiers?

Enterprise Email permits users to access their Army email from any Defense Department location and to collaborate with any Army user worldwide via a global address list. Enterprise email users will experience a variety of service improvements. Enterprise Email provides a minimum four gigabytes of on-line email storage – that is forty times the present baseline – so users now not got to worry about exceeding mailbox size limits. Enterprise Email permits Army users to share calendars and make contact with data across DoD, eliminating gaps caused by multiple email service suppliers based mostly on unit, installation, or DoD part. Enterprise Email accounts stay on-line, active and accessible during PCS moves and unit relocation, eliminating user “down-time.”

Q1: What’s Enterprise Email (EE)?
A1: Throughout 2011, Army email users can transition to an Enterprise Email service managed by the Defense info Systems Agency. instead of accessing email through native email servers at every installation, users can reach through the network to access email services from DoD knowledge centers. This new approach provides significant capability improvements for email users.

Q2: What are the aptitude improvements?
A2: – Minimum 4 gigabytes of on-line email storage – 40 times the present a hundred megabyte limit
- five hundred megabyte webmail accounts for those that don’t normally use Army email to perform their duties
- Improved webmail interface, a lot of just like the full Outlook program
- Access to email from anywhere, at any time, from any licensed device
- Share individual, organizational, and resource calendars across the enterprise
- realize email addresses and speak to info of Army and DoD email users at alternative locations across DoD
- Keep your email account active during PCS moves and unit relocation
- Send emails with larger attachments than currently allowed (up to 20MB in size)

Q3: What’s the scope of EE?
A3: The scope of this effort includes all Non-secure and Secret web Protocol Router Network (NIPRNET and SIPRNET) Exchange systems with the exception of those that deploy with operating forces. Subsequent orders will address non-Exchange based systems.

Q4: Will my email address change?
A4: – Yes. Basic domain name is @mail.mil
- everyone will have an address ending this fashion
- Address will contain 1st name.middle initial.last name (numbers for similar names i.e., john.j.smith123@mail.mil.
- Uniformed (Army) service members will also have @us.army.mil alias. (Other services can have their own alias.)
- each account will have a “persona extension” identifying the persona for that specific account (.mil, .civ, .ctr, etc.). This extension is crucial for users with multiple persona’s (such as Reservist and contractor) so as to tell apart between their accounts and to meet DoD needs
- Example of person with Reserve and contractor persona’s: john.a.doe335.ctr@mail.mil and john.a.doe335.mil@us.army.mil.

Q5: What is going to happen if individuals try to send email to my old address?
A5: Although you will have a new e-mail address, you’ll still receive e-mail addressed to your previous address for at least a year and presumably longer. It’s counseled you start advising friends and coworkers to start using the new e-mail address and decide to modification your business cards among that point amount.

Q6: How and when will the migration occur?
A6: Migration will be performed installation by installation. Fort Belvoir is currently scheduled to migrate from June 23rd through July eleventh, 2011. The intent is for all Army email users worldwide to migrate to Enterprise Email by thirty one Dec 2011.

Q7: How will I know when my migration has happened and what I would have to do?
A7: You may receive advance warnings, by a variety of means that – including emails – several times before the particular transition. These warnings and other communication will explain your responsibilities throughout the process. The night of the transition, you must receive a “final warning” that the action is on the brink of occur.

Q8: How will migration really happen?
A8: Your email data are copied, rather than really “migrated”. The previous knowledge will stay on existing servers in order that it can be recovered/re-utilized if an unexpected problem happens.

Q9: What is going to be copied and migrated?
A9: All current email and calendar data are copied and transferred to your new Enterprise Email account. No knowledge will be lost during the migration. counting on the scale of your calendar (and associated mailbox), some of the previous calendar information may be copied out into a PST and provided locally.

Q10: Will the migration have an effect on alternative programs or information that I have or use on my computer?
A10: No.

Q11: Who will guide the process?
A11: Native NEC and extra migration support personnel will guide the migration method and facilitate email users prepare during the weeks before migration, in addition as resolving any issues after the migration.

Q12: Will I need to be at my computer throughout the migration?
A12: No. The transition will typically occur overnight.

Q13: What if my computer is turned off during migration?
A13: The migration tool will migrate mailboxes although the user’s pc is turned off, although the migration method is cleaner and fewer painful if the computer is on throughout the migration.

Q14: Will i need to reboot my computer once the migration?
A14: No, your system will automatically be rebooted. Once you log within the next day you must be able to use the Outlook icon just as you probably did before and gain immediate access to your mail.

Q15: What if I’m TDY or deployed throughout the transition period?
A15: Double check with your chain of command and make sure the Enterprise E-mail Transition Team knows. They will prepare for their transition separately.

Q16: How will I access the enterprise system?
A16: Woldiers, DA Civilians, and contractors are going to be able to access their email from any government-managed computer. CACs will be used for authentication. Those with Exchange accounts today will be able to use Outlook or Webmail to access the enterprise system. Those with only AKO webmail these days are going to be ready to use webmail to access the enterprise system.

Q17: will it have a unique login?
A17: – Outlook users will have a really slight difference in login.
- When Outlook is opened, a user are going to be prompted to pick out the correct PKI certificate for authentication.
- looking on how long since the PIN was last entered, a user may have to be compelled to re-enter their PIN.

Q18: How will the webmail login work?
A18: – Webmail CAC login will remain the same.
- When a user hits the web site, they’ll be prompted to select the right PKI certificate for authentication and enter their PIN.

Q19: Will the AKO webmail be different from AKO?
A19: - Yes, webmail will be much more like Outlook.
- Emails open in a new window so you’ll get more than one open.
- Mail, Calendar, Contacts, Tasks are obtainable within the same location as Outlook.

Q20: Will the EE migration have an effect on tactical systems?
A20: - EE is targeted on Generating Force email. – No changes / affect on current tactical Email systems (although there’s an integration capability to enable a seamless transition to/from deployment.)

Q21: When a user’s account name is changed to the new naming convention, what happens to CAC/PKI certs? Currently, CAC/PKI certs are tied to the current AKO email address.
A21: The power to authenticate to the DoD Enterprise Email Service will not require a username to change. The impact to other external systems also should not be impacted due to DoD Enterprise Email. As Army CACs expire, new CACs are issued with the enterprise email address on the new PKI certificates. Signing and encrypting/decrypting email will not be affected by the change, but will continue to happen as it does today.

Q22: Do I actually have to obtain a brand new CAC?
A22: No, however if your CAC is going to expire before July 2011, it’s advised getting a replacement CAC.

Q23: Will the migration affect how I use the Internet?
A23: No.

Q24: Will I be able to access enterprise from home?
A24: Home access are going to be allowed with the proper system credentials (final answer still TBD, however it’ll be a webmail interface).

Q25: What about SIPR email?
A25: SIPR garrison email also will migrate to EE, however the timeline for migration could be a few months behind the NIPR migration timeline.

Q26: How can returning units from overseas assignments (tactical and otherwise) be migrated into EE?
A26: Migrations can begin and finish without the local workstation being turned on. Once the workstation does return and is updated with the correct software, the users mail is repointed to the new Exchange server. The migration tool can import and export email between the enterprise system and tactical systems.

Q27: What about mobile clients?
A27: - The enterprise system has SIPR & NIPR support for mobile shoppers (SIPR: SME PED. NIPR: Blackberry, WinMobile, and others when approved).
- Blackberry devices can still be provided by local NECs and there will be no modification in carriers or phone numbers.
-Please read directions on how to manage your BlackBerry, link is on the proper facet of this page.

Q28: Whom do I contact if I have problems or questions before, during or once the migration is completed?
A28: Contact your organizational IMO, they’ll have been advised the way to handle most typical problems, and can know when to escalate to the military Enterprise Service Desk (AESD) or local NEC Service Desk for advanced support.

Q29: I actually have extra questions. How can i get them answered?
A29: Post your further inquiries to the MilBook discussion forum at https://www.kc.army.mil/book/thread/7900 or contact the NEC-FB Project POC at 703-704-3119.