AKO Email

AKO Webmail Login Help
If you have issues with setting up your AKO Login account or registering. http://akoarmymil.com/ako-login/

AKO Account Registration
If you do not have an AKO webmail account yet. https://www.us.army.mil/suite/pages/reg/startRegistration.ext

AKO Webmail Help Desk
If you are having issues and need to contact someone please visit the AKO Webmail Help Desk.
ako
armymil.com/akohelpdesk/
https://webmail.us.army.mil/

Reset Your AKO Login Webmail Password
Are you having problems logging in and need to know how to reset your AKO password? If so, please visit the Reset Password page. AKO Webmail on the DROID Instructions http://ako-webmail.net/reset-password/

What level of confidentiality can I send on AKO email?

The level of confidentiality and level of robustness for an IS system is set by AR 25-2, section 4-4, paragraph a. In this section you will find the definitions for MAC I, sensitive, and medium robustness.

The accreditation documents created and submitted for DAA approval for AKO email/DKO declare the system to be a MAC I, sensitive system at the medium robustness level. These documents are not publicly available for security reasons. AKO email/DKO is a system accredited to be operational on the NIPRNet as a military production system.

A “sensitive” system may process FOUO, Privacy data, unclassified controlled nuclear information and unclassified technical data.

Mail Quota

Please make sure that you are not exceeding your AKO email/DKO mail storage quota. All messages regardless of what folder they are in count towards your quota.

The mail system will automatically send a warning message when a user’s AKO email/DKO mail account reaches 90% storage capacity. Please check for e-mails that can be deleted and empty your trash after deleting messages. To empty your trash, reference Answer ID 232.

Mail Forwarding

You will also want to verify that you do not have your AKO email/DKO email forwarded to another email address.

From the Portal:

  1. Click on the ‘My Account’ tab.
  2. Click on ‘Mail Preferences’.
  3. Click on ‘Mail Options’.
  4. Next to ‘Select a Mail Option,’ ensure “AKO Mail (your AKO email /DKO email address here)” is selected. If it is not, then you are forwarding your email to another email address.

To forward your AKO email /DKO mail, follow the instructions below.

To turn Mail Forwarding OFF:

Next to ‘Select a Mail Option,’ click the “AKO Mail (Your AKO email/DKO email address here)” button
Click on ‘Submit’ at the bottom of the page.*

*Turning off your mail forwarding will not recover all the mail that was sent while your mail was set to forward. To retrieve the forwarded emails, you will need to access the forwarded email address that was set up on your email account.

Webmail Classic*:

  1. Log into AKO email /DKO.
  2. Click on the ‘My Account’ tab.
  3. Click on ‘Mail Preferences.
  4. Click on ‘Mail Options’.
  5. Go to the ‘Select a Mail Option’ section.
  6. Select the ‘Forward Email (Non-AKO email Account)’ option.
  7. Enter the address you would like your email forwarded to in the “Forwarding Address” and in the “Confirm Forwarding Address”. This forwarding address must be an official email account, as required by Army Regulation 25-2. Please review the information below for approved domains. Ensure that you have an email address listed in the “External Email Address” box as well. This can be the same as your forwarding address.
  8. Click ‘Submit’. Note: it may refresh the screen and show the same settings that were previously listed but you should see a message in blue stating “Your mail options have been saved.” You can log out of AKO email /DKO and log back into AKO email /DKO to confirm the changes took place.

Webmail 2.0*:

Log into Webmail 2.0.
Click on the ‘Options’ tab.
Click on ‘AKO email /DKO Account’ under the ‘Mail’ tab.
Click on ‘Forwarding.’
Check the box next to ‘Enable automatic forwarding.’
List an email address in the box ‘Forward to:’ Review the approved domains for auto-forwarding listed below.
Click the ‘Save Preferences’ button.

*The steps for auto forward of mail for Webmail Classic will also work for Webmail 2.0.

Approved Domains

In accordance with Army Regulation AR 25-2, auto-forwarding of official mail to non-official accounts or devices is prohibited. The domains you are allowed to forward to are:

  • .mil
  • .gov
  • .ndu.edu
  • .usma.edu
  • .nato.int
  • .marshallcenter.org (Marshall Center)
  • .apcss.org (Asia Pacific Center for Security Studies)
  • .pims.org (Partnership for Peace Information Management System)

Email Alias

If you are still not receiving your AKO email/DKO email, you will want to check into the possibility of an email alias. An email alias is simply a set of email addresses that are linked at a local level, such that when an email is sent from that local system, it is redirected to that local systems address regardless of the original address placed on the email. This will appear as if you have your AKO/DKO mail is set to auto-forward, but it will happen for those particular emails that come from the same site. You must contact your local (or formerly local) system administrator and have them correct or remove the “email alias” that they have set for you.

You can test to see if you have an email alias. Have the person who is sending an email to you that you are not receiving send the email to your email address, but have them put “@mail.us.army.mil” instead of “@us.army.mil”. This will bypass the email alias, if it exists. If you receive the email with the extension “@mail.us.army.mil”, you have confirmed that you have an email alias that needs to be removed.

Why are my email and the AKO website so slow?

a. The lag is caused by the crazy amounts of security features packed into the site coupled with a few million users. More security = less speed. AKO just updated java and COMC hasn’t stepped up to patch the sites for the new Java X.